At Summit Designs Group, we are committed to delivering high-quality digital marketing services with transparency, reliability, and professionalism. Below you’ll find important details about our fulfillment policies, which apply to all services provided through our website and client agreements.
1. Services Offered
Summit Designs Group provides digital marketing services, including but not limited to:
– Branding and logo development
– Website design and development
– Social media marketing and management
– SEO and PPC campaigns
– Email marketing
– Marketing consulting and strategy sessions
All services are delivered digitally and/or remotely unless otherwise specified in a client agreement.
2. Delivery of Services
– Once a service is purchased or a project agreement is signed, we will schedule a project kickoff meeting within 5 business days.
– Project timelines vary depending on the scope of work and will be clearly outlined in the proposal or service agreement.
– Ongoing services (e.g., monthly marketing retainers) are fulfilled continuously and tracked through project management tools and regular check-in meetings.
3. Refund Policy
Due to the customized and digital nature of our services:
– No refunds will be issued once a project has been initiated or services have been rendered.
– If a client wishes to cancel a project before it begins, they may do so within 48 hours of payment for a partial refund, minus a 15% administrative fee.
– Any deposits or retainer fees are non-refundable unless otherwise agreed upon in writing.
4. Cancellation Policy
– Clients on a monthly retainer must provide 30 days written notice to cancel recurring services.
– One-time project cancellations must be submitted in writing prior to project initiation for consideration.
– Summit Designs Group reserves the right to cancel any service due to non-payment or breach of contract.
5. Return Policy
As a service-based business, Summit Designs Group does not accept returns or exchanges. However, we are committed to delivering work that meets our clients’ expectations. Reasonable revisions and edits are included in most service packages and will be honored as specified in the scope of work.
6. Delivery Method
All deliverables, including design files, documents, reports, and digital content, are sent via email, shared cloud folders, or secure project portals.
7. Contact Information
We are committed to clear and accessible customer service. You may contact us via:
– Email: christina@summitdesignsgroup.com
– Phone: (XXX) XXX-XXXX
– Live Chat: Available during business hours on our website
– Business Hours: Monday–Friday, 9 AM – 5 PM CST
8. Business Address
Summit Designs Group
10 S Dunton Ave
Arlington Heights, IL 60005
9. Currency
All pricing is listed in USD (U.S. Dollars).